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GENERAL CONDITIONS PONYS.BEER WEBSHOP

This website is the property of Eentjevanthuis bvba.

Registered Office:

Oudburg 16
9000 Ghent
Belgium

email adress: welcome@ponys.beer

BE 0637 767 872

The General Conditions as stated here, apply to all products offered for sale on the ponys.beer webshop and for all deliveries. Every order implies the general conditions of sale are accepted.

The customer has the right to inform the seller to renounce the purchase, without having to pay a fine and without having to state the reasons, within 14 calendar days following the delivery of the goods or the making of the deal.

Only Belgian Law applies to the General Conditions of the ponys.beer shop

DEFINITIONS

Working days: all calendar days except Sundays and legal holidays.

PURCHASE AND PAYMENT

  • The agreement between Eentjevanthuis and the buyer is realised as soon as the buyer has accepted the conditions made by Eentjevanthuis and agreed with them. The lack of a traditional signature does not affect the obligatory character of the offer and its acceptation.

  • Eentjevanthuis has the right to refuse an order, to subject it to extra conditions -  for instance for huge orders, orders placed by minors -  when the order procedures have not been completely executed, or when previous orders have caused problems.

  • Eentjevanthuis will always confirm the order by e-mail. As long as a confirmation e-mail has not been received by the customer, the order is not valid.

  • Payment of products bought at Eentjevanthuis can exclusively be made by available methods of payment.

  • The seller remains the owner of the goods till payment has been completed.

  • To guarantee safe online payment and the safety of your personal data, transactions are conducted through the secure payment platforms Stripe or Paypal.

  • When payment is not made in due time, Eentjevanthuis has got the authority to cancel the agreement immediately or to delay (further) delivery of the goods till full payment has been made.

  • The General conditions and the confirmation mails are always stated in the language of the website.

DELIVERY AND TIME OF DELIVERY

  • The delivery times stated by Eentjevanthuis are approximately correct but are not ultimate deadlines. The ultimate delivery time is 30 days after receiving after receiving the payment.

  • In the case of temporary unavailability of a product, we will clearly indicate when it will be available again.

  • As soon as the goods have been delivered at the delivery address, the risk concerning these products is the purchaser’s responsibility.

  • For deliveries abroad, the general conditions can be different.

  • You will be informed about shipping and delivery costs before your purchase is confirmed. If shipping costs cannot be calculated automatically, this will be mentioned and /or an estimation of the shipping costs will be forwarded.

PRODUCT INFORMATION

  • We provide as accurately as possible information, images, oral information and price quotes concerning the goods offered and the main characteristics of the goods given by phone or e-mail. Eentjevanthuis does not accept responsibility for advice it has provided, printing errors on the website or technical information provided by suppliers or manufacturers.

  • The products offered comply with legal standards and can be sold online.

TIME FOR REFLECTION AND RETURNS (LAW ON BUYING BY MAIL ORDER)

  • The Belgian Bill of Law on Commercial Practice, the Information and Protection of the Customer of April 12 2010, states that the purchaser has a time for reflection of 14 calendar days for all products bought from Eentjevanthuis 

  • This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods and the package material carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and/or unused.

  • When you want to cancel the purchase, you must inform us by phone or by letter within 14 calendar days following the day of delivery of the goods. Cancelling the purchase is not subject to any fines and a reason must not be given.

  • The goods must be returned to the following address: Druifstraat 29, 9000 Ghent, Belgium, at the very latest 14 days after delivery.

  • The goods must be undamaged, unused and unopened (in their original packaging) 

  • The delivery date is the control date. All documentation, certificates of guarantee and packing materials must be added to the return delivery, as well as the number of your bank account.

  • Eentjevanthuis returns the complete amount of the purchase, including shipping costs, within 30 days after the goods have been returned. If goods have not been returned in accordance with the conditions of the right to cancel, the amount of the purchase including the shipping costs, will not or not completely be returned. The product, in this case, remains your property.



FAULTS/DEFECTS

  • The customer is obliged to control the goods thoroughly immediately after receiving them. He has to control whether the goods are conform to the agreement:

  • Have the correct goods been delivered?

  • Do the delivered goods comply with the agreed quality specifications, or –if no specifications were made – to the standards that can be expected for normal use of the goods?

  • When a clear, manifest fault is found it must be reported Eentjevanthuis within 7 working days after delivery.

  • A hidden fault must be reported within 2 working days after discovering it, in writing by e-mail. This must happen at the latest 2 months after delivery of the products.

  • The costs for returning the goods that do not comply with the description of the offer will be borne by Eentjevanthuis


CIRCUMSTANCES BEYOND OUR CONTROL

  • These are all external causes, anticipated or not, and on which Eentjevanthuis cannot exert any influence, yet which make it impossibly for Eentjevanthuis to meet its commitments.

  • Eentjevanthuis has the right to appeal to ‘Circumstances beyond our control’ if the circumstances that make it impossible to meet its commitments occur only just before, or after Eentjevanthuis should have met its commitments.

  • In such a situation delivery and other obligations of Eentjevanthuis are cancelled.

PRICES

  • Before settling the bill you are notified of the price of the goods. All prices are in euro and include VAT. Shipment and transaction costs are mentioned separately.

  • Agreeing a price with the customer does not omit the right of Eentjevanthuis to raise the price.

  • Offers are valid as long as the goods are in stock.

  • If a price is risen after the agreement was made, the customer can cancel the agreement, independently from the percentage of the raise.

  • A personal offer has a validity of 2 weeks, unless another period has been stated on the offer

RIGHTS OF INTELLECTUAL OWNERSHIP

The contents of this site, including brands, logos, drawings, data, names of products or companies, texts, images etc. are protected by intellectual rights and belong to Eentjevanthuis or third parties who own the rights.

QUESTIONS AND COMPLAINTS

Complaints and disputes must be made within 7 days after delivery. If a complaint is accepted our liability is limited to exchanging the goods. The liability of the seller is limited to the amount paid for every order.

DISAGREEMENTS

  • Exclusively Belgian Law applies on all offers and agreements, without giving effect to any principles of law.

  • All disagreements originated by offers or deals made by Eentjevanthuis shall be filed only before the authorized Court of Justice, unless an imperative statutory provision indicates another jurisdiction as authorized.

LIMITATION OF THE LIABILITY

The information on the website has got a general character. It has not been adapted to personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the customer.

Eentjevanthuis makes every possible effort to provide correct, accurate and up-to-date information. In spite of these efforts inaccuracies can occur in the information provided on the website. If the information is inaccurate or if parts of the information are unavailable on the website, Eentjevanthuis will do its utmost to rectify this without delay. 

However, Eentjevanthuis cannot be held liable for direct or indirect damage caused by the information on this site.

If you find inaccuracies in the information provided by this site you can contact the administrator.

The contents of this site, including the links, can be adapted, changed or completed without previous announcement. Eentjevanthuis cannot guarantee the good operation of this site and cannot be held responsible for a bad operation, temporarily unavailability of the site, or for any damage caused by access to, or use of the website.

Eentjevanthuis van never be held responsible directly or indirectly for damage caused by the use of this site or other sites, especially as a consequence of links or hyperlinks, including all loss, interruption of work, damage to programmes and other computer system data, machinery programmes or other of the user.